We stand behind our service. If for any reason you are not satisfied with your purchase, simply return the unused item in its original, undamaged packaging within 30 days and we’ll replace it or give you a refund. See special conditions for firearms and ammunition below. Please read “Returns” below for more information.
ALL AMMUNITION SALES ARE FINAL. Gun Range will not accept returns or exchanges of ammunition for any reason. Please, make a careful selection of ammunition before making a purchase.
SHIPPING (CONTINENTAL U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $500.00||$15.99||$39.99||$49.99||FREE|
|$500.01 – $800.00||$19.99||$44.99||$54.99||FREE|
|$800.01 to $1000.00||$25.99||$49.99||$59.99||FREE|
|$1000.01 and over||$20.99||$54.99||$64.99||FREE|
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered. If this should occur, we will only collect payment for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS, REFUNDS AND RESTOCKING
If there is a problem with firearm or ammo that you purchased from us, you can either bring it to our store or contact us for instructions to ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise, when arranged with Discount Firearms + Ammo prior to sending it back to us.
Returns over $500 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Due to the nature of the product, firearms and ammo sales are final; no returns or exchanges.
Returns of other merchandise must be accompanied by a receipt, listing the item being returned. Item and packaging must be returned in the same condition as at time of sale. Customers with valid returns will receive store credit; no refunds.
N.I.C.S. Background check fee is non-refundable. Firearms sales, which are cancelled for any reason, are subject to a $55 restocking or order-cancellation fee.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding, should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you.
I'M HAVING A PROBLEM WITH THE NEW GUN THAT I PURCHASED
Firearms manufacturers prefer to service directly any warranty and safety issues, concerning their products. Read your owners manual and any warranty information included in your firearm’s packaging for further instructions. Most manufacturers put your concerns ahead of the dealers and offer better customer service to the end user of their products.